Please call the office 24 hours in advance to cancel appointments. Failing to do so could result in a $25.00 charge, for which you are responsible, since insurance will not cover this assessment.
We are committed to prompt service, and will work very hard, barring emergencies, to stay on time. We may ask you to reschedule if you arrive for your appointment more than 10 minutes after your scheduled appointment time. Always arrive 15 to 20 minutes early for an appointment to complete any paperwork associated with your visit.
You should call the office at least three (3) days before the appointment to give us the information needed to complete the referral. That information includes: your name, the physician you are being referred to, his/her phone and fax numbers, the date of the appointment, the diagnosis for the referral, your insurance, whether it is for a visit or a specific procedure (such as surgery), and where it is going to be performed (office or hospital). We do not mail referrals to specialists. You should familiarize yourself with your insurance plan, and determine if it requires you to take a referral with you; if you are not certain of how your referral is handled, please ask the office coordinator, and they will help you to determine what to do.
Lab and X-Ray Results
When lab or radiology work is ordered by a physician other than Family Medicine Specialists, please give us two (2) days to complete this request. You can call or drop off the order. Lab & X-Ray procedurers performed at Lone Star Medical Plaza are an out-patient service of Weatherford Regional Medical Center.
Once the ordering provider has received the completed reports, our clinical staff strives to call you within 1 business day to inform of results and any future appointments or treatments that may need to take place.
Calls for prescriptions received at our offices after 12:30 PM will addressed the following day after 2:00 PM. Please try to call the office at least 48 hours in advance for all medications. Calls received after 12:30 PM on Friday will be returned after 2:00 PM on the following Monday if we do not have Saturday hours that weekend. When you call, you may be asked to leave a message in the Prescription Voice Mailbox. Always leave your full name, date of birth, name of the medicine(s), spelling it out if necessary, the prescription number on the bottle, if the prescription is for one month, three months, or other time period, your phone number and the name of the Pharmacy (include the address if a chain store like Walmart or CVS). Please see the enclosed policy statements on prescriptions and narcotic prescribing in each providers new patient packet.
Emergencies and On Call
If you have a medical emergency, such as chest pain, severe shortness of breath, severe headache, or bleeding, call 911. You can always call the office with any questions about acute medical problems after hours. If the physician is not in the office, the machine will direct you to leave a message for the physician and his/her staff. They will return your call in a prompt manner. If you have a non-emergent clinical question that you feel needs to be answered after-hours, please call our on-call staff at 817-374-2660.
If you have any questions regarding these office policies, please contact our office at anytime.